As the owner of a short-let investment property, creating a welcoming environment for your guests is essential for positive reviews, repeat bookings, and maximizing your return on investment. At ACMUS, we understand the importance of delivering a polished and comfortable experience that aligns with the high standards of our properties. Follow this guide to ensure your property is always guest-ready and leaves a lasting impression.

1. Perfecting the Guest Bedroom

Transform the sleeping area into a haven of relaxation.

• Hotel-Quality Bedding: Provide freshly laundered sheets, fluffy pillows, and a plush duvet. Opt for neutral or calming tones to appeal to a wide range of guests.
• Nightstand Necessities: Include a reading lamp, a charging station for devices, and a card with Wi-Fi details prominently displayed.
• Closet Space and Storage: Offer ample hangers, a luggage rack, and a drawer for personal items. Consider adding a safe for valuables, which is often appreciated by short-let guests.
• Attention to Detail: Add a decorative throw or a couple of accent pillows for an upscale touch.

2. Spa-Like Bathroom Experience

The bathroom should exude cleanliness and luxury.

• Deep Clean: Ensure the bathroom is spotless, with sparkling mirrors, clean floors, and polished fixtures.
• Toiletry Starter Pack: Provide essentials like shampoo, conditioner, body wash, and hand soap. Include extras like a toothbrush, toothpaste, and a shaving kit for emergencies.
• Fluffy Towels: Offer bath towels, hand towels, and washcloths in pristine condition. Rolled towels in a basket can create a spa-like effect.
• Convenience and Safety: Install a non-slip mat and make sure there’s adequate lighting. If space permits, add a vanity mirror or shelf for guest toiletries.

3. Preparing the Kitchen

A functional and welcoming kitchen can make guests feel right at home.

• Stock Basics: Include tea, coffee, sugar, salt, and pepper. Provide a small selection of snacks or bottled water as a welcome treat.
• Appliance Check: Ensure all appliances are clean and in working order, from the kettle to the oven. Leave instructions for use where necessary.
• Essential Utensils: Provide a well-stocked kitchen with items like a frying pan, pots, cutlery, plates, and glasses. Don’t forget extras like a corkscrew or a can opener.
• Dining Space: Set the table with neatly arranged place settings or leave them accessible for guests to use.

4. Curating the Living Area

Make the common space inviting and practical.

• Declutter and Organize: Keep surfaces clear, leaving only a few tasteful decorative items.
• Entertainment Options: Provide a smart TV with streaming services and a guide to the property’s Wi-Fi. Include board games or books for added entertainment.
• Comfortable Seating: Arrange furniture to create a cozy but functional layout with plenty of seating options.
• Finishing Touches: Add fresh flowers, a stylish rug, or a couple of accent pillows to elevate the ambiance.

5. Setting the Tone with Personal Touches

Thoughtful details can turn a good stay into an exceptional one.

• Welcome Guide: Provide a printed or digital booklet with check-in/check-out instructions, house rules, and local recommendations for dining, attractions, and transportation.
• Welcome Gift: Offer a small treat, such as a bottle of wine, chocolates, or locally sourced products. This creates a great first impression.
• Personalized Touches: If you know your guests’ reason for visiting (e.g., honeymoon, family trip), add small surprises like a congratulatory note or themed decor.

6. Ensuring Safety and Convenience

Guests value properties that are both secure and user-friendly.

• Emergency Contact Information: Clearly display emergency numbers and your property manager’s contact details.
• Safety Features: Ensure smoke detectors, carbon monoxide detectors, and fire extinguishers are in place and functional.
• Keyless Entry: Install a keyless lock system for easy access and added security.

7. Final Walkthrough Before Guest Arrival

Conduct a last-minute inspection to guarantee everything is perfect.

• Cleanliness: Walk through the property with fresh eyes, looking for anything that may need extra attention, such as fingerprints on glass or dust in corners.
• Aromas and Ambiance: Open windows to air out the property and use subtle scents like lavender or citrus to enhance the atmosphere.
• Temperature Settings: Adjust the temperature to a comfortable level based on the season.

8. Exceeding Expectations with Unique Extras

Differentiate your property by going the extra mile.

• Local Insights: Provide a map or a list of hidden gems in the area that guests might not find on their own.
• Seasonal Touches: In summer, offer beach towels or sunscreen. In winter, provide cozy blankets and hot chocolate packets.
• Feedback Invitation: Leave a note encouraging guests to share their feedback. Positive reviews can boost your property’s visibility on short-let platforms.

At ACMUS, we understand that hosting short-let properties isn’t just about providing a place to stay—it’s about creating an experience that guests will rave about. By following these steps, you can ensure that your investment property stands out, attracts glowing reviews, and keeps guests coming back.

Looking to upgrade your property or expand your portfolio? Contact ACMUS for expertly finished homes designed to maximize your return on investment.